We work closely with our customers to ensure that we identify and take action on any savings or refund opportunities. And we do the “heavy lifting” at no cost to the customer.
Over the last 10 years, we’ve seen how utilities, retail electric providers and some third parties provide these services and just bill the customer the way they see fit — instead of reviewing all the scenarios that would benefit the customer. (Of course, this would be taking money out of their own pockets.) In fact, in a recent study conducted with over 300 commercial clients, only four of them were even aware that these opportunities existed.