Privacy Policy

Effective Date: January 1st 2025

At United Commercial Energy Partners LLC (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, especially in connection with services delivered through mobile network operators (MNOs), including SMS, MMS, and other mobile communications.

This Privacy Policy applies to all users of our website, mobile applications, and communication services (collectively, the “Services”).

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name, email address, phone number
  • Business or company name
  • Physical or billing address

Mobile Device Information

  • Mobile phone number
  • Device identifiers (e.g., IMEI, IMSI)
  • Network carrier and signal data (if applicable)
  • Location data (only with consent)

Communication Data

  • SMS/MMS messages (only metadata; we do not access content unless explicitly required and permitted)
  • Opt-in/opt-out status for promotional or informational messages
  • User responses and engagement with our mobile services

2. How We Use Your Information

We use your information to:

  • Provide and improve our energy services and mobile communications
  • Send alerts, updates, and billing notices
  • Communicate promotions, updates, or offers (with your prior consent)
  • Comply with legal or regulatory requirements
  • Maintain service security and prevent fraud

3. Sharing and Disclosure

We do not sell your personal information. We only share information in the following limited circumstances:

  • With Mobile Network Operators (MNOs): To deliver SMS/MMS and mobile communications, as required by the carrier’s compliance policies
  • Legal Compliance: If required by law, regulation, subpoena, or court order

4. Your Choices and Rights

Opt-In and Opt-Out

You may opt-in to receive mobile communications through our web forms or in writing. To opt out at any time:

We will promptly remove your number from our communications list as required under MNO guidelines.

Access and Correction

You may request access to or correction of your personal data by contacting us directly at [email protected]

5. Data Security

We implement technical and administrative safeguards to protect your data against unauthorized access, loss, or misuse. All mobile data transmissions are encrypted where applicable, and access to personal data is restricted to authorized personnel only.

6. Data Retention

We retain your information only as long as necessary for legitimate business purposes and in accordance with applicable laws and carrier compliance regulations. Opt-out requests are stored to ensure ongoing compliance.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children without verified parental consent.

8. SMS Terms and Conditions

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Upon messaging opt-in, the end user agrees to receive messages from United Commercial Energy Partners regarding customer service requests or notifications. End users can opt-out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply.If you need assistance or have questions about our SMS service, reply with “HELP” to any SMS message you receive, or contact our customer support team at (Contact Details)

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the revised “Effective Date.” We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

United Commercial Energy Partners LLC

Email: [email protected]

Phone: 972-366-5508

Address: 2801 Network Blvd Ste 500, Frisco TX, 75034